Shipping policy
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
Shipping Times We ship Australia-wide and internationally. Estimated delivery times are:
- Australia (Standard): 7–14 business days
- Australia (Express): 3–7 business days
- International: 10–20 business days
Delivery times may vary due to customs clearance, carrier delays, or peak periods.
Shipping Costs
- Standard shipping within Australia: $11.00
- Free standard shipping on Australian orders over $100
- Express shipping within Australia: $15.00
- International shipping: Free (via our supplier network)
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer. Wavetails is not responsible for any delays caused by customs.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at [your email] and we will investigate with the carrier.